Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Solution Warranty

  • Each ticket that you send to the client help team will be replied to in approximately 1 hour. All popular issues will be taken care of instantly. Yet, if the assistance question you have sent calls for help from a qualified admin technician, we will forward the ticket to him and will inform you about the postponement.

  • Top quality support service
  • Qualified Client Assist Service

  • We deliver 24x7x365 client help and support via a turbo–fast ticket solution included in your Control Panel. You’ll be able to write to us anytime about any of the applications that come installed in advance on the virtual server, this includes the selected Linux OS version, the server management panel and our custom made Website Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • An extensive and constantly updated article base is included in our in–house built Website Control Panel. It gives you quick tips on how to carry out all of the regular website supervision tasks. The Help zone offers thorough how to content articles and step by step video guides. You can access the Help zone by hitting the Help or Video buttons in the right part of each Control Panel section.