Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Website Control Panel you will find a detailed Help section featuring numerous articles and commonly asked questions. They are contributed by our support team of accomplished technicians. Simply type in your question and our smart system will show you the most suitable answer.

  • Top quality support service

  • Tutorial Videos

  • For those of you who would rather find out how to troubleshoot a regularly experienced issue by watching a training video, we’ve added a compilation of video tutorials to our Website Control Panel. All the video clips are concise and easy to follow. They offer you step–by–step presentations of various website administration tasks.

  • Intuitive help center

  • A One–Hour Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 help desk service and come with a 1–hour ticket response guarantee. Our trained techs will be available to you 24x7 and will solve any issue that you may possibly stumble upon within less than 60 minutes after the trouble ticket submission. In most instances, a reply will be given to you in less than 20 minutes.