Tech Support Channels

  • 1 hour ticket response time
  • A One–Hour Ticket Response Time Guarantee

  • We provide a 60 min response time warranty for any support ticket or email that you submit to our tech support team. We’ll swiftly reply to all general queries and forward the case to our admins in case any further assistance is needed. If you order our Optional Managed Services package, we’ll perform any of the included server management tasks at a time that has been discussed with you earlier.

  • Top quality support service
  • An Outstanding Client Care Service

  • Should you require any assistance with the Website Control Panel or with any of the apps that we have pre–installed on the dedicated hosting server on your behalf, do reach the technical support staff at any moment via the ticketing system. In addition, in case you require assistance managing your dedicated web hosting server, you can order the Optional Managed Services package, which includes Operating System updates every week, software installation and troubleshooting services, server monitoring and restarting services, data backup hard disk space, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Our Website Control Panel is preinstalled for every Linux dedicated servers hosting package. Among its functionalities is a rather convenient integrated knowledgebase that will guide you step by step on all the actions that you can perform. The majority of help articles have video versions that show all the actions that you can carry out in a very illustrative manner. You can find all the instructional articles and the video tutorials in the upper right corner of each Website Control Panel section.