The accessibility to the customer and tech support that a website hosting company offers can tell you a lot about the services that they provide too. In the event that you can use just e-mail messages and / or tickets, you have almost certainly discovered some reseller not the actual web hosting provider. When this is the case, you'll have to wait for several days to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may need to contact the actual web hosting company for additional assistance. If the provider can provide different ways of communication with fast response time that are available anytime, they are almost certainly the top provider, not only a reseller. So you will take advantage of well-timed assistance and excellent support because they'll have immediate access to the servers where your account will be created. Regardless of the problem - technical or sales, it is always better to be able to get hold of your website hosting company directly via your preferred method of communication.

24/7 Customer Support in Website Hosting

The customer and tech support services for all our website hosting packages are round-the-clock, so you can forget all about waiting for several days to get assistance. In case you aren't our client yet, you can give us a call, chat with a consultant or send an email. In case you already have an account, you'll be able to open a support ticket in addition to the other three ways of communication. You can pick the best way to contact us based on where you are or the device you are using. We will assist you for almost any webhosting-related query that you have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even then the max reply time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting packages that we supply feature 24/7 customer and tech support, which means that whatever the issue you experience, you're able to get in touch with us and we will assist you without delay. The guaranteed response time for each e-mail or support ticket that you open from your Hepsia hosting Control Panel is only one hour; usually the reply time hardly ever exceeds 20 min. We also have telephone support with several local numbers around the globe plus a live chat, so you will be able to contact us and receive additional information about our services even if you don't have an account yet. We are able to help you with any question or a difficulty you may have - payment methods, package specs, email setup, hosting account settings, and many others. If you use our services, you will not ever encounter a scenario where you have to wait for a couple of days to get a problem solved like you will need to do with lots of other companies.

24/7 Customer Support in VPS Web Hosting

When you use our Linux VPS web hosting, you won't have to wait for more than an hour to receive assistance for any type of difficulty that you could encounter regarding the server or the software that comes pre-installed with it. We warrant this short response time for all the tickets that you open from your billing Control Panel or emails that you send to our technical support team. In addition, we have local telephone numbers in a number of countries globally plus a live chat service where we are able to help you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 using the numerous methods of communication, so whatever your question or issue is, there's always somebody to help you quickly. In the event that you need help with third-party software, that you cannot install or which gives you problems, you are able to benefit from the Managed Services upgrade package that we provide for all of our VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

When you obtain a dedicated server through us, you are able to contact us anytime using different channels and the maximum time that you will need to wait for a response is up to one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is present 24/7 regardless of whether it's a weekend or a holiday and we will support you with anything related to the apps that are pre-installed on the server. To contact us about a technical matter, you're able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any kind of general questions or you would like to know more about our website hosting services before you order, you may also use our live chat or you could call one of the local phone numbers that we have in several countries around the globe. When you're looking for assistance with third-party software that you can't install or run effectively, you're able to add the Managed Services upgrade to your package and our sysadmins will assist you.