In case you have a website, a problem might always surface and it doesn’t necessarily have to be connected to the hosting service itself. For example, something can go wrong when you update a software application or some important content may be edited or erased by mistake. Regardless of what the nature of the problem may be, you will need to get in touch with the customer support team and ask them to recover a backup or to help you deal with the problem that you are confronting. How quickly they will do that will predetermine the period of time that your sites will be down. For some websites like social networks or web shops, a frequent downtime duration often equals lost users and money. That’s why, it is extremely important for you to use the services of a company that offers not only a good support service, but also a quick one.

One-Hour Response Guarantee in Website Hosting

Our guaranteed maximum response time for any support ticket that you submit or any e-mail that you write is only 1 hour, even if you contact us during weekends and public holidays. Regardless of the nature of your problem or inquiry, we will lend you a helping hand instantly and will supply you with the needed info to fix any problem with your sites. The real reply time normally does not surpass fifteen-twenty minutes, which goes to say that you can just forget about waiting for hours on end to get a problem solved or what’s even worse – waiting around one whole day only to receive a reply that more info is necessary whilst nothing’s solved. We will assist you in a timely fashion merely because we understand how priceless time can be in the dynamic e-world. The 60-minute reply guarantee is valid for any technical or billing query that you may have regarding our Linux website hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer support engineers are available at all times and they’ll reply to any ticket that you open via your web hosting Control Panel within maximum 1 hour. The ticket response time is guaranteed no matter if you’ve got a generic question with regard to your semi-dedicated server or you stumble upon some predicament and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to assist you, as we’re available 24x7 to cope with any general, technical or billing issue. In case you get in touch with us about anything that is within our capabilities, we will solve it before we reply to you, which goes to say that you will not have to wait around for hours or days while the problem perseveres. If there’s something that you have to do on your end, we will supply you with the required info – what workable solutions to try out, what actions to take, etc.