A live chat is one of the several ways of communication provided by some web hosting suppliers as a part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This way of communication is quicker in comparison to a support ticket and it will make it much less likely to misspell or misunderstand anything compared to a phone call with an agent. Furthermore, when the problem that you experience needs some time to be investigated and dealt with, you'll be able to do something different at the same time instead of just waiting, as you would have to do if you call. Also, you can take advantage of a live chat support service free of cost as long as you have web accessibility even when your web hosting provider is located in a different country and they don't have a local phone number that you can call.

Live Chat Support in Website Hosting

As part of the support services that we offer for our Linux website hosting, we now have live chat support which is online every single day, even on holidays. You will be able to get in touch with us regardless of whether you already own an account or not, as we can assist you with all kinds of things, ranging from giving you basic info about our services if you are not a customer yet and you're thinking about ordering one of the packages, to assisting you with creating an email account in an e-mail client. Some problems are more complicated and time-consuming, which means that you will have to use the ticketing system that is integrated in the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is accessible every day, even on holidays and weekends. It is the most effective way to learn more information about our Linux semi-dedicated hosting packages in case you do not have an account yet or to have some problem resolved if you are a client and our support agents will help you promptly no matter what time of the day you join the chat. If you're hestitating which plan is more suitable for your sites, in case you need advice whether you should obtain a certain upgrade and how to obtain it or when you experience problems installing an e-mail account on your computer, you'll be able to get in touch with us and we'll provide you with the needed info without delay. The live chat is online even after our telephone lines are off for the day, therefore when you have an account with us, you can be certain that you'll always find prompt help with any kind of question or issue that pops up.