A ticketing system is the most popular channel of communication that hosting companies offer to their clients. It is usually part of the billing account and is the very best way to resolve a problem that requires a certain period of time to investigate or that needs to be forwarded to an admin. In this way, all replies given by either party will be stored in the very same location in the event that somebody else wants to work on the given issue and the info in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, so you will need to sign in and out of at least 2 accounts to perform a certain task or to touch base with the company’s client support team. If you want to administer several domain names and each one is hosted in its very own account, you’ll have to use even more accounts at the same time. It might also take a significant amount of time for the hosting provider to answer your ticket requests.

Integrated Ticketing System in Website Hosting

Our Linux website hosting feature an integrated support ticket system, which is an indivisible part of our custom-built Hepsia hosting Control Panel. In contrast with other similar tools, Hepsia enables you to manage everything connected with the hosting service itself in one and the same place – invoices, web files, e-mails, tickets, etc., avoiding the need to sign in and out of different interfaces. If you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with a few clicks of the mouse without signing out of your Control Panel. In the meantime, you can choose a category and our system will offer you a variety of help articles, which will give you additional information and which may help you solve any particular problem before you actually send a ticket. We guarantee a ticket response time of no more than 1 hour, even in case it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it is more efficient to manage everything from one place, which is the reason why we’ve integrated a trouble ticket system into the custom-created Hepsia Control Panel, which comes with each and every semi-dedicated server account. This will enable you to manage the correspondence with our customer care team together with your account, which suggests that you will not need to remember an additional login name for a separate admin interface. You’ll be able to submit a new ticket or to check the status of an old one with less than several clicks whilst you’re browsing the files within your semi-dedicated account. Plus, you can search through older tickets using a clever search function or have a look at applicable knowledge base articles, which provide solutions to commonly experienced difficulties. The inbuilt trouble ticket system is closely monitored 24x7 with the maximum ticket response time being only one hour, so there will always be someone to help you.